In my short time in the Bodybuilding and manufacturing world it became apparent that one or two suppliers have had the monopoly on the UK market which could be seen to limit customer choice.
I don’t think this is down to overwhelming great service, more the fact that customers felt there wasn’t an alternative, until now that is!
I see it every day, customers being let down by other competitors who more or less shrug their shoulders and say ‘sorry that’s just how it is’. For me the bodybuilding industry feels like they are owed some loyalty by customers they are letting down, be it lead times or even just replying to an email. I have come from a totally different background in the respect of civil engineering, and if a company such as BT were told ‘aw yes sorry, your fibre broadband cable won’t be installed this week it will be the week after’ that would be it, goodbye! You would be blacklisted and never work for them again after letting them down so badly.
I feel that CPD Bodies Ltd is in a strong position to be the other ‘go to guy’ as we understand the constraints put upon the customer from the very beginning. We have the facilities to cope with high volume demand over our 3 sites which has capacity to hold upto 1100 3.5t chassis models at any one time. Adding to this our 8 bespoke workshops employ over 120 multi trained operatives.
Furthermore, we are really utilising online systems to their fullest potential to ensure the service from start to finish is easy and painless. We are the ONLY bodybuilder that uses our online customer portal as our working system. On this you can see every single detail about your order from chassis delivery date to the engineer that has built it. You can even have a percentage bar which shows at what stage your build is at in real time!
If you have time please do come see the team and myself for a chat. It is an exciting prospect for CPD Bodies Ltd to be exhibiting, one which we fully hope to embrace. We can show live demo’s of our online Portal and of course our online 3D builder.
The CV Show – NEC BIRMINGHAM 24 – 26 APRIL 2018
Are you as excited as us?
CPD Bodies would like to invite you along to stand number 3C80 where we are showcasing a number of exciting body and chassis combinations new to the UK market.
We look forward to seeing you all.